Customer Support / Frequently asked questions
What marine safety devices do you offer?
Currently, we offer the THRO Net (THrowable Rescue Overboard Net), an innovative marine safety device designed for rapid deployment in man-overboard situations. The THRO Net is easy to use, highly durable, and engineered to enhance safety during emergency rescues, making it an essential tool for both commercial and recreational vessels.
About the THRO Net:
Purpose-Built for Safety: Specifically designed to aid in the swift and safe rescue of individuals who have fallen overboard.
Ease of Use: Lightweight and easy to deploy, ensuring a quick response during emergencies.
Durability: Constructed from high-quality materials to withstand harsh marine environments.
We are dedicated to expanding our product line with more innovative and reliable marine safety devices. Each new product undergoes a rigorous quality assurance process to ensure it meets our high standards for safety and effectiveness. Stay tuned for updates as we continue to develop and introduce new solutions to enhance marine safety.
For more information about the THRO Net or to inquire about upcoming products, please contact us from the Home Page.
Do you provide device maintenance?
Yes, we offer comprehensive maintenance services for all our marine safety devices, including the THRO Net and other products. Regular maintenance is essential to ensure the longevity and effectiveness of safety equipment in marine environments.
Maintenance Services We Offer:
Scheduled Maintenance Programs: We provide routine maintenance checks and servicing to keep your equipment in optimal condition and ensure compliance with safety standards.
On-Demand Repairs and Servicing: Our technicians can perform repairs and maintenance as needed, whether due to wear and tear or unexpected issues.
Maintenance Training and Support: We offer training sessions and support documentation for customers who prefer to handle maintenance in-house to help your team maintain the equipment properly.
To learn more about our maintenance services, schedule a maintenance appointment, or get advice on maintaining your equipment, please contact our team from the Home Page.
Can you assist with device installation?
Yes, we offer professional installation services for our marine safety devices, including the THRO Net and other products. Our experienced team is available to assist with both on-site and remote guidance to ensure your equipment is installed correctly and safely.
Installation Services We Provide:
On-Site Installation: Our certified technicians can come to your location to handle the complete installation process, ensuring compliance with safety standards and optimal performance.
Remote Support: For customers who prefer to handle installation themselves, we offer remote support via phone or video calls to guide you through each step of the installation process.
Installation Guides and Documentation: We provide detailed manuals and video tutorials for every product to help you easily understand the installation process.
To schedule an installation service or to learn more about our support options, please contact our team from the Home Page.
Do you offer safety training?
Yes, we offer comprehensive safety training programs tailored to meet the needs of marine professionals and organizations. Our training covers the proper use and maintenance of our marine safety equipment, including the THRO Net, as well as general marine safety procedures and best practices.
Types of Training We Offer:
Product-Specific Training: Learn how to correctly install, use, and maintain our products to ensure maximum effectiveness and safety.
Marine Safety Courses: Covering essential topics such as emergency response, survival techniques, and compliance with maritime safety regulations.
Customized Training Solutions: We can tailor training sessions to suit the specific needs of your team or organization, whether on-site or virtually.
To learn more about our safety training programs or to schedule a session, please contact our team from the Home Page.
Are your products certified?
THRO Net is currently in the process of receiving SOLAS (Safety of Life at Sea) Approval from the IMO (International Maritime Organization), which is a widely recognized international standard for maritime safety equipment.
The THRO Net is patent pending in 7 countries.